A service system with on-demand agent invitations
نویسندگان
چکیده
منابع مشابه
A service system with on-demand agent invitations
We consider a service system where agents are invited on-demand. Customers arrive exogenously as a Poisson process and join a customer queue upon arrival if no agent is available. Agents decide to accept or decline invitations after some exponentially distributed random time, and join an agent queue upon invitation acceptance if no customer is waiting. A customer and an agent are matched in the...
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ژورنال
عنوان ژورنال: Queueing Systems
سال: 2015
ISSN: 0257-0130,1572-9443
DOI: 10.1007/s11134-015-9464-8